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Q: What is the shipping and delivery process for my order from YouGlow?A: At Youglow, we strive to ensure your shopping experience is seamless. Our average shipping period is between 7-10 days. Once your order is ready for delivery, our dedicated delivery team will reach out to you 24 hours in advance to arrange the delivery. This ensures that you receive your products timely and at your convenience. Should you have any specific delivery requirements or questions, our customer service team is always available to assist you.
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Q: Can I return a product purchased from YouGlow?A: Yes, at YouGlow, customer satisfaction is our top priority. You have 7 days from the date of delivery to inspect your order and request a return and full refund. To initiate a return, simply contact our customer service team. We will arrange for a team member to pick up the order from your doorstep, making the process as convenient as possible for you. Once we receive the returned item, we will promptly refund the purchase amount to your original payment method. We strive to make the return process hassle-free and ensure that you are completely satisfied with your shopping experience at Youglow.
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Q: How can I place an order on YouGlow's online store?A: Placing an order on Youglow's online store is simple and straightforward. First, you can browse through the various products available in the Products section, or you can use the Category page to locate specific types of items you're interested in. To ensure that you select the perfect product, you can consult the Color and Size Guide provided on the site. Once you have found the items you want to purchase, add them to your shopping cart. Before proceeding to checkout, it is crucial to register an account on Youglow. During registration, please provide accurate details, including your email, contact number, and delivery address. This information is necessary for a smooth shipping process and to ensure that your order arrives promptly and correctly. After registering and logging in, follow the instructions to complete your purchase by providing payment information and confirming your order. You will receive an order confirmation email, and you can track your order status through your account.
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What is the 60 second rule in skincare?The 60-second rule in skincare is a cleansing technique popularized by esthetician Nayamka Roberts-Smith. It involves washing your face with a gentle cleanser for a full 60 seconds to ensure a deeper and more effective cleanse. Why It Works: Thoroughly breaks down dirt and oil – Massaging the cleanser for a minute helps dissolve makeup, sunscreen, and excess oil better than a quick rinse. Improves blood circulation – The extended massage increases blood flow, promoting a healthy glow. Enhances ingredient absorption – Active ingredients in your cleanser (like salicylic acid, niacinamide, or antioxidants) have more time to work on your skin. Prevents clogged pores – Proper cleansing removes buildup, reducing the chances of breakouts and blackheads. Best for: Oily and acne-prone skin to ensure a deep clean. Those who wear heavy makeup or sunscreen daily. Anyone looking for a simple way to improve their cleansing routine. For best results, use lukewarm water and a gentle, non-stripping cleanser suited to your skin type. Avoid over-cleansing if you have dry or sensitive skin! It is important to use a cleanser specific to your skin type. To find out the best composition of cleanser for your skin, check our product category page or get in contact with us directly.
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How to get a glowing skin?Achieving a glowing face comes down to the right skincare routine, healthy habits, and consistent care. Here’s how you can get radiant, healthy-looking skin: 1. Cleanse Properly Start with a gentle cleanser that removes dirt, oil, and makeup without stripping your skin’s natural moisture. A clean face allows your skincare products to work more effectively. 2. Exfoliate for a Smooth Texture Regular exfoliation removes dead skin cells that make your skin look dull. Use chemical exfoliants like AHAs (glycolic acid) or BHAs (salicylic acid) 2–3 times a week for a fresh, radiant glow. 3. Hydrate and Moisturize Dehydrated skin looks dull. Drink plenty of water and use a hydrating serum (like hyaluronic acid) followed by a moisturizer to lock in hydration. 4. Use Vitamin C for Brightening Vitamin C serums help fade dark spots, boost collagen, and even out skin tone, giving your skin a natural glow. 5. Protect with Sunscreen Daily SPF 30 or higher prevents sun damage, hyperpigmentation, and premature aging. Sunscreen is key to maintaining a radiant complexion. 6. Nourish from Within A diet rich in antioxidants, healthy fats, and vitamins (like Omega-3, Vitamin E, and Zinc) helps maintain a natural glow. 7. Ice Therapy for Instant Radiance Rubbing an ice cube wrapped in a cloth over your face boosts circulation, tightens pores, and gives a refreshed, glowing look. Ready to get your glow on? ✨ Explore our skincare essentials designed to nourish, hydrate, and brighten your skin.
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What is the correct method of washing your face? (How to wash my face correctly?)Washing your face correctly is essential for maintaining healthy, glowing skin. Here’s the best method to cleanse your skin effectively while preventing irritation and breakouts: Step-by-Step Guide to Washing Your Face Properly Wash Your Hands First – Always start with clean hands to avoid transferring dirt and bacteria to your face. Use Lukewarm Water – Avoid hot water, as it can strip your skin of natural oils, and cold water, which may not effectively remove buildup. Choose the Right Cleanser – Select a gentle cleanser suited for your skin type: Gel or foam cleanser for oily or acne-prone skin Cream or hydrating cleanser for dry or sensitive skin Fragrance-free options for sensitive or reactive skin Massage for 60 Seconds – Apply the cleanser in circular motions, focusing on areas prone to oil buildup (forehead, nose, chin). The 60-second rule ensures a deep cleanse. Rinse Thoroughly – Use lukewarm water to rinse off all cleanser, ensuring no residue is left behind. Leftover product can lead to irritation or breakouts. Pat Dry with a Clean Towel – Gently pat (don’t rub) your face with a soft, clean towel to avoid irritation. Using a separate face towel is recommended. Follow Up with Skincare – Immediately apply toner, serums, moisturizer, and sunscreen (in the morning) while your skin is still slightly damp for better absorption. Common Mistakes to Avoid ❌ Using harsh soaps or scrubbing too hard ❌ Over-washing (morning and night is enough unless extremely oily) ❌ Skipping moisturizer after cleansing ❌ Using dirty hands or towels A proper face-washing routine is key to maintaining clear, balanced, and healthy skin!
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What is skin icing and what are the benefits?Applying ice to your face, also known as skin icing, has several benefits that can help improve your complexion and skin health. Here are the top advantages: 1. Reduces Puffiness Ice helps constrict blood vessels, reducing swelling and puffiness, especially under the eyes. It’s great for minimizing morning puffiness or after a long day. 2. Soothes Inflammation and Acne Cold temperatures help calm inflamed skin, making it effective for reducing redness from acne or irritation. Ice can also help shrink pimples temporarily by reducing swelling. 3. Tightens Pores Ice helps minimize the appearance of pores by tightening the skin, giving a smoother look. It prevents excess oil and dirt buildup, which can lead to breakouts. 4. Boosts Circulation and Glow The cold shock improves blood circulation, bringing more oxygen and nutrients to the skin. This gives the skin a natural, healthy glow. 5. Helps Makeup Last Longer Rubbing ice on your face before makeup application can create a smoother base and help foundation adhere better. 6. Relieves Sunburn and Skin Irritation Ice soothes sunburns, rashes, or irritation by cooling the skin and reducing inflammation. How to Use Ice on Your Face Safely Wrap ice cubes in a soft cloth (never apply directly to avoid irritation). Massage in circular motions for a few minutes. Use 1–2 times daily for best results. Avoid excessive use if you have very sensitive or rosacea-prone skin.
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What is the 4 2 4 rule in skincare?The 4-2-4 rule in skincare is a cleansing method that originated from Korean and Japanese beauty routines. It involves a specific way of cleansing the skin to ensure deep purification and improved blood circulation. Here’s how it works: 4 Minutes – Oil Cleansing: Start by massaging an oil cleanser into your skin for four minutes. This helps dissolve makeup, sunscreen, and excess sebum while nourishing the skin. 2 Minutes – Water-Based Cleansing: Follow up with a gentle water-based cleanser (gel, foam, or cream) for two minutes to remove any remaining impurities, sweat, and dirt. 4 Minutes – Rinsing: Rinse your face with lukewarm water for two minutes, then finish with cold water for another two minutes. This helps improve circulation, tighten pores, and give the skin a refreshed glow. This method is great for deep cleansing, improving skin texture, and promoting a radiant complexion. It’s especially beneficial for those with oily, acne-prone, or congested skin. However, if you have very dry or sensitive skin, you may want to shorten the process to prevent over-cleansing.
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What are the 5 basic skincare routines that I must follow?The 5 basic steps of skincare form the foundation of a healthy and effective routine. Following these steps consistently helps maintain clear, glowing skin and prevents premature aging. 1. Cleansing – A gentle face cleanser removes dirt, oil, and makeup, preventing clogged pores and breakouts. Choose a cleanser based on your skin type: gel or foam for oily skin, cream or hydrating cleanser for dry skin, and fragrance-free for sensitive skin. It is important that the product you use is dermatologically tested and approved. One of our top recommended cleansers is EELHOE Centella Facial Cleansing Oil which you can purchase from this Link: 2. Exfoliating – Regular exfoliation helps remove dead skin cells, unclog pores, and improve skin texture. Chemical exfoliants (AHAs, BHAs) work well for acne-prone or dull skin, while physical scrubs should be used sparingly to avoid irritation. 3. Moisturizing – Hydration is key to maintaining a strong skin barrier. A lightweight, non-comedogenic moisturizer is ideal for oily skin, while richer creams work best for dry or mature skin. Look for ingredients like hyaluronic acid, ceramides, and glycerin. Recommended Product: Centella Asiatica serum with soothing effect for a radient skin. Click on this Link for product details and orders. 4. Sun Protection (SPF) – Daily sunscreen application is crucial to prevent sun damage, premature aging, and hyperpigmentation. Use a broad-spectrum SPF 30 or higher, even on cloudy days or indoors. 5. Targeted Treatments – Depending on your skin concerns, add serums or treatments with active ingredients. Vitamin C brightens, niacinamide controls oil, retinol fights wrinkles, and salicylic acid helps with acne. A well-balanced skincare routine with these five essentials will promote healthier, more radiant skin.
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